CM Complaint Cell – Get Your Civic Issues Resolved with Chief Minister Punjab at 0800-02345

cm punjab complaint cell

CM Complaint Cell has been established under the direct supervision of Chief Minister Punjab Ms. Maryam Nawaz. The purpose of the complaint cell is to know and address the civic issues faced by the public in the province of Punjab. Any citizen of Punjab may register and lodge a complaint with the online complaint cell through the website or by calling 0800-02345. The complaint is immediately attended to by the complaint cell and assigned to the relevant department on priority. The cell is working under the direct supervision of Chief Minister Punjab, who is directly monitoring the complaint redressal and resolution status.

Due to the direct supervision of CM Punjab, all departments are more than vigilant in attending and addressing the complaint on priority.

CM Complaint Cell – Efficiently Resolving Your Issues and Complaints

  • The complaint to the CM Complaint Cell can easily be registered via the call center at 0800-02345
  • It is highly recommended to register your complaint with the web portal, by elaborating the whereabouts of the complaint in detail along with attaching evidence, images, and documents if available.

Registering with the Chief Minister Complaint Cell

It is easy to register a complaint on the complaint call center at 0800-02345 but it is more convenient to register the complaint at the web portal of the Chief Minister Complaint Cell. Registering complaints on the web portal is feasible in such a way that you better type and explain the complaint to the cell in detail and the same is better understood by the cell and relevant departments. You may attach the document and picture supporting your complaint too.

Registering with the web portal is so simple. One just needs his CNIC, Cell Number, and email address.

Just open the CM Complaint Cell Registration Link

cm complaint center registration

Click the Register Button, the following page will open.

cm complaint center registration form

Enter the required information Name, CNIC without dashes, Cell Number, Email, Gender, Province, City District, 8 Characters alphanumeric password, and complete address.

Click the Blue Submit button, an OTP will be sent to your phone and email address. The portal will give you 3 minutes to enter the OTP, else try resending the OTP by clicking the Resend OPT blue button. Upon entering the correct OTP, click the Submit button.

cm complaint center registration form filled

Upon submit, the portal will show you a message about successful registration and will take you to the login page. On the login page enter the CNIC without dashes as the username and password you just set in the registration step. Calculate the number shown in CAPTCHA, then type the result in the text box and click the signup button.

The dashboard screen will be opened as follows.

cm complaint center registration form filled

 Click on Register a New Complaint, the following screen will appear.

cm complaint cell dashboard

Here you have to select the department to which your complaint belongs to. The category of the complaint for each department is mentioned hereunder:

DC Office

For complaints to the deputy commissioner’s office, the following categories can be selected.

  • Encroachment
  • Ghutka
  • Graveyard
  • Hoarding
  • Illegal Narcotics/Misbranded Drug Selling
  • Kite Flying
  • Moharram Emergency
  • Naan/Roti Overpricing
  • Others
  • Petroleum
  • Polio Vaccination
  • Price Control
  • Property Tax
  • Registery
  • Revenue
  • School Fee
  • Sheesha Cafe
  • Violation of Marriage Function

LGCD (Local Government & Community Development) 

For complaints to the LGCD office, the following categories can be selected.

  • Approval of Housing Schemes
  • Birth Certificate
  • Building Plan Approval
  • Cattle Market related complaint
  • Change of Land Use
  • Death Certificate
  • Display of Bill Board
  • Divorce Certificate
  • Encroachments
  • Eviction of Stray Dogs
  • Graveyard
  • Illegal Construction
  • Illegal Sale Point/Market
  • Marriage Certificate
  • Others
  • Public Parking
  • Public Toilet
  • Road and Street Lights
  • Sanitation Services
  • Solid Waste
  • Suthra Punjab Program
  • Warehouse Construction Permit
  • Water Connection
  • Water Supply

Police

For complaints regarding the police department, the following categories can be selected.

  • Complaint against police
  • Departmental Issues (police officials)
  • Investigation
  • Non Registration of FIR
  • Other
  • Police Services

Primary and Secondary Health Care

For complaints regarding the Primary and Secondary Health Care department, the following categories can be selected.

  • Service Delivery
  • Service Matter
  • System Improvement
  • Other

Education (School Education)

For complaints regarding the School Education department, the following categories can be selected.

  • Administrative
  • Facilities
  • Feedback
  • Other
  • Stipend
  • Teacher Behavior
  • Unfair Treatment

Specialized Health Care and Medical Education

For complaints regarding the Specialized Health Care and Medical Education department, the following categories can be selected.

  • Service Delivery
  • Service Matter
  • System Improvement
  • Other

Other Departments

For complaints regarding all the other departments, the following categories can be selected.

  • Service Delivery
  • Service Matter
  • System Improvement
  • Other

How to Input Your Complaint with CM Complaint Cell Portal

For each category, you have to select a subcategory from the drop-down list. Select your city district.

Type the details of the complaint. Attach any pictures or documents you want.

Note: The preferred way to attach multiple pages, is to make and attach a PDF document which can easily be created with the CamScanner mobile application.

cm complaint cell new complaint

cm complaint cell complaint input

List of Complaints

The list of complaints displays the list of all complaints and their current status. You may open any complaint to read its status, remarks, and attachments if any.

cm complaint cell dashboard

Complaint Cell Call Center 0800-02345

The complaints can be registered at the CM Complaint Cell call center at 0800-02345. The complaint’s status can be checked and the grievance of any complaint can also be registered at the call center.

Future Updates – CM Punjab Complaint Cell

For any future changes in the CM Complaint Cell, you may find the complete details here at the beingfiler website.

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FAQs

You should have your CNIC, mobile for registering a complaint at the call center 0800-02345 and an email address for registering the complaint on the web portal.

0800-02345 is the phone number while is the web portal https://crm.punjab.gov.pk/cmccpublic of CM Complaint Cell.

It is preferable to register a complaint, on the web portal with complete details of the complaint along with attaching the necessary documents if do have any.

Conclusion

CM Complaint Cell is a very beneficial initiative for the betterment of civic facilities and efficiently resolving public complaints. The cell has received excellent response from the public as the people are accessing and registering their complaints on the portal. The registered complaints are immediately attended by the relevant department and response and necessary action is taken on priority. The system has proved to be very result-oriented, as it’s being directly monitored by CM Punjab with no tolerance policy. At present, around 83,000+ complaints are registered where 52,000+ complaints are resolved.

Being responsible citizens of Pakistan, all residents of Punjab are encouraged to can take part in the resolution of their personal as well as public complaints to discharge their social responsibility for the society at large.

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19 Comments

  1. main ny iD Register ki hai magar login nai ho rahi hai
    The answer is: ye jo b answer ho type kron to incorrect ata hai

    1. follow the steps again as mentioned in the blog. type your cnic, cell, email and password correctly. you will be registered after you enter the OTP received at your cell and email.

      some times the site behaves incorrectly, just try again.

      for any confusion, write us the email with screenshots at [email protected]

  2. Any timeline to redress a complaint has not been provided. I had filed acomplaint on 25 May but its status todate is fresh and it appears complaint is lying unattended .

  3. Assalam o alikum chief minister of punjab respected kam Martin nawaz Sabina…my name is Muhammad nasir from taxila punjab…kam main ny Roshan pakistan housing society E 16 islamabad main 8 Marla plot Kia the Kia ki total amount 18 lac thi bad main society ny bina inform kiay 21 lac kar di aur ab 27,00000 mang rahy hain meri tamam installments paid hony k bavajood mujy ab society waly 27,00000 mang rahy hain plzzz do help jazakAllah

  4. Assalam o alikum chief minister of punjab respected mam Maryumnl nawaz Sahina…my name is Muhammad nasir from taxila punjab…mam main ny Roshan pakistan housing society E 16 islamabad main 8 Marla plot lia the jis ki total amount 18 lac thi bad main society ny bina inform kiay 21 lac kar di aur ab 27,00000 mang rahy hain meri tamam installments due to time paid hony k bavajood mujy ab society waly 27,00000 mang rahy hain plzzz do help jazakAllah

  5. Assalam o alikum chief minister of punjab respected mam Maryum nawaz Sahiba…my name is Muhammad nasir from taxila punjab…mam main ny Roshan pakistan housing society E 16 islamabad main 8 Marla plot lia the jis ki total amount 18 lac thi bad main society ny bina inform kiay 21 lac kar di aur ab 27,00000 mang rahy hain meri tamam installments due to time paid hony k bavajood mujy ab society waly 27,00000 mang rahy hain plzzz do help jazakAllah …

      1. assalam O alikum g Maryam Nawaz sabai marai Abu g or ammi g chachiwan Mai ho wo sai railway station kya tickets ni di rahai hai wo larki attock kya li ap batai g ye Acha bat ni hai

        1. براہ کرم آرٹیکل میں موجود لنک پر آن لائن یا ہیلپ لائن 080002345 پر اپنی شکاہت درج کروائیں

  6. assalam O alikum g Maryam Nawaz sahai marai Abu or ammi g chachiwan Mai hai in ko railway kya tickets ni di rahai wo lod patai ni q

    1. براہ کرم آرٹیکل میں موجود لنک پر آن لائن یا ہیلپ

      لائن 080002345 پر اپنی شکاہت درج کروائیں

      بصورت دیگر پلے سٹور سے PakistanRailways App ڈاؤن لوڈ کر کے آن ٹکٹس بک کروا لیں

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